Shipping policy

Shipping Policy

Where we ship
We currently ship anywhere in the United States. We're working on bringing Tune to more places soon.

Rates
Orders of $50 or more (after discounts, before tax) ship free — applied automatically at checkout, no code needed. Orders under $50 ship for a flat $4.95 anywhere in the contiguous US ($9.95 for Alaska, Hawaii, and US territories).

Processing time
Orders are processed and shipped within 1–2 business days, Monday through Friday. Orders placed on weekends or holidays head out the next business day. During launches and promotions, processing can take an extra day or two — we'll always keep you posted.

Delivery time
Once your order ships, delivery typically takes 3–7 business days depending on where you are. Alaska, Hawaii, and US territories can take a little longer. You'll get a confirmation email with tracking the moment your order is on its way.

Subscriptions
Subscription orders ship automatically at the frequency you chose, with the same rates above. You can skip, pause, or reschedule anytime from your account page before your next billing date.

Wrong address or need to make a change?
Email us at hello@tunehealth.co as soon as possible and we'll do our best to catch your order before it leaves. If an order ships to an incorrect address provided at checkout, we can't guarantee recovery, but we'll always work with you to make it right.

Lost, damaged, or missing items
If your order arrives damaged, doesn't arrive, or isn't what you ordered, email hello@tunehealth.co within 7 days of the expected delivery date with your order number (and a photo, if it's damage). We'll send a replacement or issue a full refund, whichever you prefer — see our Return and Refund Policy for details.

Questions
Anything else, just ask: hello@tunehealth.co. A real person will get back to you.